Frequently Asked Questions
Discover everything you need to know about the world of Serge Lutens.
What is the best way to preserve my Serge Lutens fragrance?
To maintain the integrity of your perfume, store the bottle in a cool, dry place away from direct sunlight and heat sources. Avoid significant temperature fluctuations to preserve the olfactory notes.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your shipment's progress in real-time.
Are Serge Lutens products tested on animals?
Serge Lutens does not conduct animal testing on any of its finished products. We are committed to high safety standards and ethical practices in the development of our fragrances and beauty line.
What is your return policy?
We accept returns within 14 days of delivery, provided the products are unopened, in their original packaging, and the protective film is intact. For hygiene reasons, used or opened items cannot be returned.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay, ensuring a secure checkout experience.
Do you offer international shipping?
Yes, we ship to a wide selection of countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.